Refund policy

LAETA Returns & Exchanges Policy

At LAETA, we want you to love your purchase! If you're not completely satisfied, we offer returns and exchanges under the following conditions:

Returns

  • Items must be returned within 20 days of delivery.
  • Items must be unworn, unwashed, and undamaged, with all original tags attached.
  • Returns must be sent back in the original packaging along with the order receipt.
  • Customers are responsible for return shipping costs.
  • LAETA is not responsible for lost or undelivered returns. We recommend using a trackable shipping service.
  • Refunds will be issued to the original payment method within 15 days of processing the return.

Exchanges

  • If you need a different size, we’re happy to exchange your item (pending availability).
  • Exchanges follow the same 20-day return window and must meet the same condition requirements.
  • Customers are responsible for shipping costs for exchanges.

Damaged or Defective Items

  • If you receive an item that is defective or damaged, please contact LAETA immediately at admin@laetawear.com, and we will work with you to resolve the issue.

Initiating a Return

To start a return, please email admin@laetawear.com with the following details:

  • Your order number
  • The item(s) you wish to return or exchange
  • The reason for your return or exchange

We will provide further instructions once your request is received.

Important Notes

  • All sale items are final sale and cannot be returned or exchanged.

  • Items must be unworn, unwashed, and in their original condition with tags attached to be eligible for a return or exchange.

  • Items with visible signs of wear, washing, or damage will not be accepted.

  • LAETA reserves the right to refuse any return or exchange that does not comply with our policy.

If you have any questions, feel free to reach out to us at admin@laetawear.com.